Importance of Auto Attendant

            The first impression someone gets when calling your business is your auto attendant greeting.  It is crucial that you give them a good first impression.  It needs to be professional and able to quickly and efficiently route the caller.  The last thing you...

Voicemail Jail!

It’s a far too common occurrence.  A company has lost an employee and now their auto attendant is incorrect.  Your callers listen to the auto attendant and it says to select 112 to get to Bill, but now they get Amy. They select 2 for sales, then 4 for truck sales and...