Customer Reviews

The mark of our success as a company is how happy our customers are when we’ve finished their telephone system install or repair.
Submit your own customer review

Like what you read? Time to take action. It's easy to schedule an appointment or request a quote online.

Send us a message

Midwest Telephone provides prompt and accurate service. I am able to request service with an email and receive scheduling information back the same day usually the within a couple of hours. Technicians are dispatched quickly and emergent service is always available when I need. I know that if I have a problem with my phone systems at any of my sites, an email will get the problem solved. Highly recommend Midwest Telephone.

Wes Walker

Charter Schools USA

We have been using Midwest Telephone for about two years now and just had the Panasonic KX-TDA50G  phone system installed at our fifth location.  Midwest Telephone always shows up when they are supposed to and gets the job done right in a timely manner! Kevin O'Laughlan

Buffalo Wild Wings

After years of using our NEC Aspire phone system we found it was time to upgrade our outdated equipment. We contacted Midwest Telephone Company and they quoted us a new Panasonic hybrid IP-PBX control unit with a Panasonic 2 port voicemail system, and 9 Panasonic digital display phones. We really liked what the Panasonic system had to offer so we had the equipment installed. Although there were a few glitches along the way the technician was able to work through them and resolved the problems we were having. We are very pleased with our new Panasonic phone system and will definitely use Midwest Telephone in the future to take care of our phone system needs.

Randall Bernstein, OD

VisionCare, PC

 We are very pleased with our new phone system and service provided by Midwest Telephone.  From our first inquiry to the day of install, service was fast, reliable and detailed.  Steve and his crew did a wonderful job!

Cindy Freudenberg

Meridian Music Company has been a customer of Midwest Telephone since 1995 when we purchased our Panasonic DBS phone system from them. Midwest has been a stable and reliable service provider to Meridian Music and helped us move our system and reinstall it when we relocated to Carmel in 2004.

Many service providers have high levels of turnover but the people at Midwest Telephone are the same we have dealt with since the beginning. It’s good to deal with a company who knows mine and what our needs are as well as Midwest does. On the rare occasions when our system has required service, Midwest knows exactly what is needed and gets the work done quickly and affordably.

Craig Gigax

President, Meridian Music Company

Damar Services, Inc. has had Midwest Telephone service, expand, and provide telephone equipment for the past 26 years on our Panasonic DBS telephone system. When Midwest Telephone started servicing our phones, we had three buildings. Today, we have 21 buildings across our 40 acre complex, and Midwest has grown with us. Between telephones, conference phones, fax machines, printers, VoIP, a wireless bridge and gate operators, we have over 500 individual devices in service. Midwest Telephone has continued to provide Damar Services with good, timely and professional service.

Joe Vandivier

Director of Operations/Safety, Damar Services, Inc.

Midwest Telephone was very responsive to my needs when a rapid solution was needed.  The staff was very friendly, knowledgeable, and efficient.  The rates were competitive.  I never left my desk and had the precise solution to my phone system that I desired.

Kirk Maddock

Regional Sales Manager, DFI LLC.

Our phone vendor went out of business and we were in need of some repairs.  I sent Midwest’s service department an email early in the morning.  Much to my surprise, I received a call back within 15 minutes!  A  technician came the same day to make the repairs.  I will continue to use Midwest for all of our small business phone needs.  Thank you Midwest! Danielle Wieland

Superior Carpet Installers

We chose Midwest Telephone because you are a locally owned small business and were able to come help us the day we called you! We had recently moved our office and needed our phone system hooked up. We have a Panasonic KX-TA624 Advanced Hybrid phone system with 7 phones.  Midwest re-connected our phone system, programmed it, and set everything up for us. The two technicians that came out were helpful, positive and friendly. We will definitely continue to use Midwest!

Administration

Rupert's Kids

After a recent winter storm in central Indiana Howl at the Moon in Indianapolis experienced some substantial damage from a water pipe bursting. During this time several of our phones were damaged and we began looking for a company to replace our old Nortel phone system. Midwest Telephone was the only company I could find online that offered what we needed and didn’t try to sell us on changing our phone service. We had a new Panasonic KX-TDA50G phone system installed along with a KX-TVA50 voicemail system and 5 new KX-DT343 speaker phones. The staff was extremely helpful and patient.  The process of installing a new phone system had a lot of back and forth conversation on our end, and the Midwest team graciously waited until we knew exactly what we needed and what we could do.  I hope we don’t have to have a phone system installed anytime soon, but should we need anything regarding the phones or anything of that nature, we know who we are going to call. Mackenzie Hines

Promotions Manager, Howl At The Moon Indianapolis

Vitran Express has been using to Midwest Telephone to support our phone systems and inside wiring needs for more than five years at our 75 remote location across the country. They have always been very flexible and quick to resolve any issues. Recently, we deployed 102 WAP to a dock environment where Midwest did the data runs and installed the wireless access points. We have always had a good relationship with Midwest Telephone.

Doug Fultz

IT Manager, Vitran Express

Thank you for your help with my phone system problem, which turned out to be Bright House’s problem. Andy was very helpful, understanding, and patient with me, even though I don’t know much about phone systems.

I’ve had some bad experiences with contractors over the last couple of weeks and your service was an anomaly. Thank you!

Jason T. Gibson

CPA

Midwest telephone came out on 1/11/2013. They were very professional, and Bob the technician is very knowledgeable about his work. The job was done well and everything is set up.

Thanks so much for your help.

Cindy Coton

Office Service Clerk, Southwire Indianapolis CSC

Midwest Telephone has been serving our company for many years. They’ve assisted with updates and expansions; service calls have fast turn around time. The technicians are professional and helpful. We’ve been quite pleased.

Susan Ranbarger

Pinnacle Oil

Midwest Telephone helped our business out just recently when our phone system was struck by lightening.  As a fairly recent hire to the company, I didn’t know who previously installed our system.  I noticed Midwest’s name on a plate, called them up, and they were able to get someone out the very next morning!  We were back up and running that day!

Mike Smith

Amerestore

Midwest Telephone installed the phone system for our campus expansion, Irvington Preparatory Academy. The have been great to work with providing other install /config services such as whole building announcement system and tone generator for bell schedule.

Chris Ashmore

Irvington Preparatory Academy